Terms and conditions of sale
The following terms and conditions apply for all purchases of goods in Stelton A/S’s online shop (www.stelton.com). All information (including these terms and conditions) in the online shop and in connection with placing orders is in English and the agreement is entered into in English.
Danish law provides the conditions for sales made through Stelton A/S’s online shop and all disputes shall be settled by the Danish courts.
The customer must accept these terms and conditions in connection with placing an order, and the terms and conditions will always be accessible at www.stelton.com. We encourage our customers to read the terms and conditions carefully.
The terms and conditions will be updated regularly (last update: September 2012).
The company behind www.stelton.com is:
Christianshavns Kanal 4
1406 Copenhagen K
SE no.: DK 46064712
whose primary area of business is designing, developing and distributing innovative and trend-setting products (primarily for homes) based on the Scandinavian design philosophy.
The actual agreement between you and Stelton A/S is considered entered into when Stelton A/S has confirmed the order.
If Stelton A/S is unable to fulfil your order, you will be contacted as quickly as possible via e-mail.
You are responsible and liable for ensuring that the entered customer information is correct, as Stelton A/S performs no further validation or control of this information.
We accept no liability for out of stock items, misprints, pricing errors or tax changes. We also take the right to cancel an order because of pricing errors.
Prices and payment
The applicable price is that which is listed in our online shop on the day of the order for the products in question. All prices are inclusive of VAT (currently 25%). We reserve the right to change prices immediately without further notice.
Shipping costs are not included in the prices.
A charge to cover shipping costs will be added to every product order placed on www.stelton.com. The shipping costs will be indicated in the order overview that the buyer approves before the final order, as well as in the order confirmation sent via e-mail after acceptance of the purchase.
Stelton A/S accepts payment by Dankort, VISA-Dankort, MasterCard and Eurocard.
The payment total be deducted from your account when we ship your order.
Stelton A/S encrypts all of your card data with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorised persons cannot read your card number or other information transmitted during the transaction with Nets. Please also note that the page where you enter your card information looks different than the rest of the online shop – this is due to requirements from Nets that the page must be secure and all data encrypted.
Confirmation of purchase
When you have entered your payment information and accepted the purchase, you will receive an order confirmation by e-mail.
Stelton A/S has agreements with suitable distribution companies to deliver the order to the specified delivery address. It is beneficial and will ensure faster delivery if packages can be accepted during daytime hours at the stated delivery address.
We usually ship your order within 2-5 business days after your order has been confirmed.
As Stelton A/S cannot guarantee local delivery conditions, we cannot provide a guarantee of when the order will be delivered to the stated delivery address.
We currently deliver to Denmark (not including Greenland and the Faroe Islands), Germany, Sweden, Holland, Belgium, Luxembourg, Austria, France, the United Kingdom and Norway.
For deliveries outside of the EU, with the exception of Norway, the customer is responsible for paying duties, taxes and any other charges imposed on imports into the country of delivery. Unless otherwise stated, the customer is also solely responsible for the related formalities and local settlement of the amount due. It is solely the customer’s responsibility to check whether the ordered items can be imported under the country of delivery’s legislation.
Right of cancellation
Under the Danish Consumer Agreement Act, you have a 14-day right of cancellation on goods purchased from stelton.com, calculated from the day on which they are received. If you cancel a purchase, you must return the goods in the same condition and quantity as when you received them. Packaging represents a significant portion of the product’s value as a whole. In case of missing or damaged original packaging, the product will not be considered returned in the same condition and quantity.
The right of cancellation lapses if the product has been in use, as this results in a reduction of the product’s value.
If you exercise the right of cancellation, you as a customer are responsible for the costs of sending the item back to Stelton A/S. When the returned product has been received and approved, the purchase price (exclusive of shipping) will be transferred to your account/credit card as quickly as possible and no later than 30 days after receipt. To ensure the fastest possible processing, you must include the delivery note you received with the delivery or the confirmation you received at the time of ordering. If you do not want the refund amount transferred back to your credit card, you must indicate the bank account to which you want the refund transferred.
You can also cancel the purchase by refusing to accept the goods on delivery.
Regardless of how you exercise the right of cancellation, you are responsible for the cost of shipping the goods to our address.
Under the Danish Sale of Goods Act, you have a 24-month right to invoke a lack of conformity on goods purchased from stelton.com. This means, depending on the individual situation, you can either get the item repaired or exchanged, or receive a full or partial refund. This assumes, of course, that the claim is justified and that the defect or damage is not a result of improper use or other damaging behaviour. Claims must be made within a reasonable time after you have discovered the defect/damage. Claims made within two months after the defect/damage is discovered will always be considered timely.
You must always contact us at firstname.lastname@example.org if you wish to make a claim regarding items purchased at stelton.com. You must indicate the reason for your claim and send photo documentation and a copy of your invoice. Then we will contact you to agree on the practical details regarding your claim.
Returns, whether made by exercising the right of cancellation or due to claims, must be sent to the following address:
Attn.: Online Shop
DK-4540 Fårevejle DENMARK
Returns must be accompanied by the delivery note that was included with the item when you received it or the order confirmation you received at the time of your order.
Returns cannot be delivered in person at any of our addresses, nor will we accept COD deliveries.
In Norway, returns must be sent to:
Margit Solli A/S
Attn.: Online Shop
Drammensveien 130 B
N-0277 Oslo NORWAY