All questions concerning the functionality of a product must be made to the shop, where you have purchased the product.

About claims

If you wish to make a claim concerning a Stelton product, you must contact the shop where the item was purchased. If you received the item as a gift, you must find out where it was purchased and contact this shop.

Under the EU Consumer Law, you have a 24-month right to invoke a lack of conformity on goods purchased, when you can provide a bill or invoice. Claims must be made within a reasonable time after you have discovered the defect/damage. Claims made within two months after the defect/damage is discovered will always be considered timely.

The personnel of the shop will test and evaluate the product according to Stelton’s guidelines and let you know if the claim is accepted.

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Return policy at stelton.com

Returns, whether made by exercising the right of cancellation or due to claims, must be sent to the following address:

Stelton A/S
Att.: Webshop
Skolevej 1
DK-4540 Fårevejle
Denmark

Please note that we do not cover the return costs.


In Norway, returns should be sent to:

Stelton Norge AS
Att.: Webshop
Drammensveien 130 B
N-0277 Oslo
Norway

Returns must be accompanied by the delivery note that was included with the item when you received it or the order confirmation you received at the time of your order.

If you wish to return the goods, you must send us a notice by e-mail to info@stelton.com including information about the invoice no. and the article no, of the item you wish to return.

Returns cannot be delivered in person at any of our addresses, nor will we accept COD deliveries.

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Right of cancellation

Under the EU Consumer Law, you have a 14-day right of cancellation on goods purchased from Stelton.com, calculated from the day on which they are received. If you cancel a purchase, you must return the goods in the same condition and quantity as when you received them. Packaging represents a significant portion of the product’s value as a whole. In case of missing or damaged original packaging, the product will not be considered returned in the same condition and quantity.
The right of cancellation lapses if the product has been in use, as this results in a reduction of the product’s value.

If you exercise the right of cancellation, you as a customer are responsible for the costs of sending the item back to Stelton A/S. When the returned product has been received and approved, the purchase price (exclusive of shipping) will be transferred to your account/credit card as quickly as possible and no later than 30 days after receipt. To ensure the fastest possible processing, you must include the delivery note you received with the delivery or the confirmation you received at the time of ordering. If you do not want the refund amount transferred back to your credit card, you must indicate the bank account to which you want the refund transferred.

You can also cancel the purchase by refusing to accept the goods on delivery. Regardless of how you exercise the right of cancellation, you are responsible for the cost of shipping the goods to our address.

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Claims concerning goods purchased at stelton.com

Under the EU Consumer Law, you have a 24-month right to invoke a lack of conformity on goods purchased from stelton.com. This means, depending on the individual situation, you can either get the item repaired or exchanged or get a reduction in the price. This assumes, of course, that the claim is justified and that the defect or damage is not a result of improper use or other damaging behaviour. Claims must be made within a reasonable time after you have discovered the defect/damage. Claims made within two months after the defect/damage is discovered will always be considered timely.

You must always contact us at info@stelton.com if you wish to make a claim regarding items purchased at stelton.com. You must indicate the reason for your claim and send photo documentation and a copy of your invoice. Then we will contact you to agree on the practical details regarding your claim.

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