All questions concerning the functionality of a product must be made to the shop, where you have purchased the product.

Return policy at stelton.com

You have a 14-day right of withdrawal. The item must be unused and returned in its original packaging.

Returns should be sent to:

Stelton A/S
Att.: Webshop
Skolevej 1
DK-4540 Fårevejle

For customers in Norway, returns should be sent to:

Stelton Norge AS
Att.: Webshop
Drammensveien 130 B
N-0277 Oslo


Please note

  • We do not offer exchanges for another colour or product. If you wish to make a change, please return the item and place a new order.

  • Please enclose the original packing slip you received with the parcel and include it in the return package. The item must be unused and in its original packaging.

  • Return shipping costs are not covered by Stelton.

  • Returns cannot be delivered to our head office in Copenhagen – please use the correct return address above.

  • We do not accept parcels sent cash on delivery.

Right of cancellation

Under the EU Consumer Law, you have a 14-day right of cancellation on goods purchased from Stelton.com, calculated from the day on which they are received. If you cancel a purchase, you must return the goods in the same condition and quantity as when you received them. Packaging represents a significant portion of the product’s value as a whole. In case of missing or damaged original packaging, the product will not be considered returned in the same condition and quantity.
The right of cancellation lapses if the product has been in use, as this results in a reduction of the product’s value.

If you exercise the right of cancellation, you as a customer are responsible for the costs of sending the item back to Stelton A/S. When the returned product has been received and approved, the purchase price (exclusive of shipping) will be transferred to your account/credit card as quickly as possible and no later than 30 days after receipt. To ensure the fastest possible processing, you must include the delivery note you received with the delivery or the confirmation you received at the time of ordering. If you do not want the refund amount transferred back to your credit card, you must indicate the bank account to which you want the refund transferred.

You can also cancel the purchase by refusing to accept the goods on delivery. Regardless of how you exercise the right of cancellation, you are responsible for the cost of shipping the goods to our address.

Claims concerning goods purchased at stelton.com

If you have experienced a problem with a product purchased on stelton.com, or if you have questions about your order, please fill out the contact form via our service portal.

Go to service portal


Under the EU Consumer Law, you have a 24-month right to invoke a lack of conformity on goods purchased from stelton.com. This means, depending on the individual situation, you can either get the item repaired or exchanged or get a reduction in the price. This assumes, of course, that the claim is justified and that the defect or damage is not a result of improper use or other damaging behaviour. Claims must be made within a reasonable time after you have discovered the defect/damage. Claims made within two months after the defect/damage is discovered will always be considered timely.